Often, when some managers hear the words “office etiquette,” they cringe. Not because it’s an especially difficult topic to understand, but because they know that tackling office etiquette issues in today’s fast paced office environment is a tricky balance, requiring time, attention, and sensitive communication, all of which can be in short supply when stress levels are high, deadlines loom, and demands of productivity are always present.
Office Etiquette encompasses much more than just being polite around the water cooler. In today’s office environment, handling these issues properly can mean the difference between an office working in harmony, and one is general discord. In the customer service industry, office etiquette issues take on special meaning, as these issues can potentially impact customer service, and translate into lost customers and poor quality and image.
At a recent call center client’s location, co-workers shared their cubicle workstations with those on another shift. The company was flexible with policies on personal items that could be kept at workstations, and employees were allowed to choose the background image displayed on their computer, as long as it was not considered offensive. One member of my team was a young man who was interested in music, and liked to have things at his desk related to the music he liked. The individual he shared his cubical with did not enjoy the music-related images that were being displayed on his computer screen and at his desk. The differences in the way each individual chose to express their personalities within their cubicle impacted the other in ways not immediately apparent on the surface, but led to each feeling as though their work environment was not their own. Handling this situation was a challenge. Both parties had to be heard and a common ground had to be reached.
This is just one example of how delicate office etiquette issues can get. There are methods to make handling these issues easier, while promoting a sense of team togetherness among employees at the same time. These methods depend not only on clear one-on-one communication, but also on preventative communication to create a positive work environment.
To clarify the meaning of “office etiquette,” here are few common topics that fall under this category of work issues. Most office settings, at one time or another, are faced with these topics. 오피
● Respect for co-workers
● Accepting the ideas of others
● Collaboration/Team Work
● Equipment use and abuse
● Personal use of computers
● Destruction of company property
● Carelessness with equipment
● Email etiquette
● Distractions to co-workers
● Office Safety
● Personal hygiene
Many companies are seeking the best ways to talk about these topics without alienating employees. The key is to proactively and positively communicate policies regarding office etiquette consistently to everyone. A variety of communication methods can be employed to convey office etiquette issues: memos, postings, department meetings and emails. One-on-one conversations are also a great way to relay policies in a gentle, positive way.